Privacy Policy

Last updated on February 7, 2019


This website is operated by Kognito Solutions, LLC  (as defined in the Terms of Use and referred to herein as “Kognito”,”us” or “we”). This Privacy Policy explains what information we collect about you (“You” or “Your”), and all visitors and subscribers (each, a “User” and, together,  referred to as “Users”) to this website and how we use this information.

The privacy of those who visit this website is important to us. We design and operate our technology and services with our Users’ protection and privacy in mind. This Privacy Policy outlines the types of information we gather when Users access this website, technology and services,  how we use and disclose this information, as well as some of the steps we take to safeguard it against unauthorized use.



By using this Kognito website, or entering any personal information on this site, or by communicating with us through chat, text, or IM, You are consenting to the collection, use and transfer of Your personal information as outlined in this Privacy Policy. If You are located outside the United States, Your use and entry of personal information into this site constitutes Your consent to the transfer of Your personal information into the United States. Although we do not normally collect any sensitive personal information (such as ethnicity or race, religious beliefs or medical conditions), Your entry of any such sensitive information on this web site is Your express consent to the collection, use and transfer of such information.

By using our websites, You also agree to abide by our Terms of Use applicable to all visitors to our websites (whether subscribers or not) and any modifications thereto. To subscribe to our websites, You must be 13 years of age or older or have Your parents, legal guardian or authorized public authority subscribe for You.

By using our website, products or services, You expressly consent to our collection, use, and disclosure of Your information as described in this Privacy Policy Statement and agree that You are entering into a voluntary relationship with us for the purpose of conforming with any applicable federal, state and local laws relating to solicitations, including via email, telephone or fax.

If You do not consent to the terms in this Privacy Policy, immediately stop using this and any  Kognito websites, and any of our content, products and services.



One of our primary goals in collecting personal information from You is to give You a meaningful, enjoyable and customized experience while using our website, products and services and to allow us to develop new products and services that are relevant to visitors like You. Personal information also allows us to provide specific services and features that most likely meet Your needs, and to customize the webpage or service to make Your online experience smooth and efficient.


2.1 What We Collect


User Registration Information

Becoming a subscriber requires You to register an account. You agree to provide the accurate and current information requested during registration. You agree to keep confidential all personal identifiers resulting from registering with our websites (such as passwords and usernames) and to be held responsible for all activities under Your account. Further, You agree to notify us of any unauthorized use of Your password or account. You acknowledge that our websites are restricted to direct (You) or indirect subscribers (other payors; paying on Your behalf) who supply us with valid billing information.

Users acknowledge that payment is required for all subscription fees and all charges to Your account, including applicable taxes, in accordance with the payment terms in effect at the time the fee or charge becomes payable or under applicable law. Fees may be or have been paid on Your behalf — as a member of a prepaid group subscription; if You are not shown an invoice for Your subscription from Kognito. We may modify the pricing of subscriptions and the available subscription plans at any time at our discretion.


Personal Information

During registration and use of the Kognito websites, we may collect the following types of information from You when You register for an account on our website which may include: name, address, phone number, fax number, email address, date of birth, and demographics. For the use or purchase of certain products or services from our online store, we may also collect professional designation, specialty, state license number, medical or nursing school and year of graduation and (during a purchase) credit card information and billing address. If You voluntarily provide us feedback or contact us via e-mail, we will collect Your name and e-mail address, as well as any other content included in the e-mail, in order to send You a reply. When You voluntarily participate in one of our surveys or programs (as described in further detail below), we may collect additional user information. We also collect information about your specific use of Kognito products and services, Your progress and performance,  results, learning behavior and engagement. For purposes of this Privacy Policy, all of the information described in this paragraph is referred to as “Personally Identifying Information.” “Anonymous Information” shall hereby mean information which does not enable identification of an individual user.


Non-Personal Information

In addition to gathering information through the registration of users, Kognito may also monitor the use of our website, services and/or products by collecting aggregate, anonymous, non-personal information. Typically, this information tracks users’ patterns throughout the Kognito website, and it may include information such as Your browser type, operating system, date/time stamp for Your visit, IP address, domain name, referring URLs, statistics about the number of visitors to the site, the number of pages visited, and user response rates. This information enables us to provide a more enjoyable and personalized experience, as well as tracking errors to improve our products through research and development, and better market our products and services.



Additionally, when You use our products, services or website, we may monitor Your use of the website by collecting aggregate information through the use of “cookies.” Cookies are small pieces of information that a website transfers to the memory or hard drive on Your computer. For instance, when You visit our website, our web server will automatically recognize some non-personal information, including but not limited to the date and time You visited our site, the pages You visited, the referrer (the website You came from), the type of browser You are using (e.g. Firefox, Internet Explorer, Google Chrome), the type of operating system You are using (e.g., Windows or Mac OS), and the domain name and address of Your Internet service provider (e.g., AT&T, Verizon, AOL).

Most web browsers have options that allow You to control whether or not to accept cookies. However, disabling cookies in Your browser may prevent access to some parts of KOGNITO’s website, services, or products.


Market Research Information

Users of Kognito’s website, products and/or services may also elect to participate in market research surveys or programs. By submitting answers to these surveys or programs, You are providing specific feedback to us and/or certain third parties (as described below). User participation in a survey or program is voluntary and You have the opportunity to decline participation or honoraria. However, mandatory participation in surveys may be required for registration of user course completion and Kognito’s execution of certificates of completion on behalf of user. When You elect to participate in a survey or program, we may disclose Your information to certain third parties.


Information Collected from Other Sources

We may occasionally supplement Your information with information we receive from other sources including, but not limited to (a) companies that provide our products or services by way of a co-branded or private-labeled website, (b) companies that sponsor surveys or programs on our website as our “Partner Companies”), (c) downloadable software applications from our website or (d) professional organizations which we will add to the information which we already hold about You.


2.2 How Information is Used

We use the information we collect to administer our business activities, improve our website, products and services, provide customer service, make available products and services to our users and customers, and for recruiting, marketing, and other business purposes of Kognito, our affiliates,  and our Partner Companies.

Without limiting the foregoing, this information helps us to create Your account, verify Your identity, verify Your eligibility for products and services, deliver interactive educational and assessment programs, provide You support, initiate and fulfill orders, complete transactions, and administer the website.

Without limiting the foregoing, we may use Your personal information to communicate with You. For example, we may correspond with You, possibly through email, direct mail, fax, or phone calls related to Your transactions and orders, participation in our surveys, programs and services, invitations to new surveys or programs and services, deliver information about new surveys, programs or services, and to alert You to selected information related to Your professional specialty. We use contact and demographic information to offer participation in surveys or programs. We may need to respond to Your comments or requests for information; or we may contact You if needed in the course of processing or provisioning of products or services offered through our website. We may also use contact and demographic information to extend offers to You from our affiliates and  Partner Companies.


Disclosing Personally Identifiable Information

In order to provide You with our website, services, and/or products, we may disclose Your Personally Identifying Information to our affiliates and Partner Companies, who may use this information to provide services requested by Kognito, or in connection with their sale of Kognito products and services to their clients,  and/or for their recruiting, marketing or other business purposes. We will require our affiliates who receive Your Personally Identifiable Information to protect it under the terms of this Privacy Policy.

We may share Your Personally Identifiable Information with the employer, school, institution or other organization with whom Your use of our services us affiliated (“Your Organization”), as well as their faculty, personnel or staff, and other parties associated with or required by Your Organization, including but not limited to any federal or state agencies who are sponsoring and/or, directly or indirectly, paying for Your access to our services.  We also may share information with oversight organizations, professional organizations, accreditation organizations, and industry self-regulatory organizations.

There are specific limited instances when personal information may be shared with accredited Continuing Medical Education (“CME”) providers for their fulfillment of their reporting obligations under the Accreditation Council for Continuing Medical Education (“ACCME”) and other accrediting bodies. We do not control the privacy practices of these third parties.

By using this website and Kognito’s products or services, You consent to Kognito’s disclosure of Your Personally Identifiable Information, as described herein,  and release Kognito from any and all claims arising out of such disclosure.

We may create aggregate non-personally identifiable information from personal information about our users, sales, products or traffic patterns and this is all considered Anonymous Information; this Anonymous Information does not include any personally identifiable information. We use this Anonymous Information to analyze request and usage patterns so that we may enhance the content of our website, products, surveys and/or services. Kognito reserves the right to use and disclose Anonymous Information to third parties in its discretion.


Disclosure by Law

Kognito may use or disclose Personally Identifiable Information if it believes in good faith that such use or disclosure is necessary to (a) help identify any person attempting to break into or damage our website, (b) to investigate, prevent, or take action regarding any illegal activities, (c) to comply with relevant laws, or legal or regulatory obligations, (d) to respond to subpoenas or warrants served on Kognito, or (e) to protect or defend the rights or property of Kognito or its customers. Without limiting the foregoing, we may share personal information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.


Users in Canada

If You are in Canada, Kognito and You confirm that it is their wish that this Privacy Policy and all other related documents be drawn up in English. (Translation in French: Kognito et vous reconnaissent avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s’y rattachent.)


Legal Jurisdiction

This website is hosted in the State of Texas in the United States of America and is subject to Texas and U.S. federal law. Our offices are located in the State of New York. If You are accessing this website from other jurisdictions, please be advised that You are transferring Your personal information to us in Texas and New York, and by using any of this website, You consent to that transfer and to abide by the applicable laws of the States of Texas and New York and applicable U.S. federal law concerning Your use of the websites and Your agreements with us. Any persons accessing this website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure different from those of the jurisdictions mentioned above may only use the websites in a manner lawful in their jurisdiction. If Your use of this website would be unlawful in Your jurisdiction, please do not use this website.



KOGNITO has a number of security measures in place to help protect and safeguard Your personal information from accidental loss, misuse, unauthorized access, disclosure, alteration or accidental destruction.

Although no web site can guarantee the absolute security of Your information, we are committed to taking commercially reasonable precautions as described below.

These procedures include the use of firewalls, secure connections on Kognito website, and frequently the use of Secured Socket Layers (SSLs) that encrypt pages that collect sensitive information. Personal information is stored in limited access servers and physical access to our servers requires individual authorization and authentication. Only authorized Kognito employees or contractors carrying out permitted functions are allowed access to personal information. In addition, each employee and contractor of Kognito is required to sign a confidentiality agreement requiring him or her to keep confidential all personal information of users and customers. We train our employees and contractors on proper use and handling of personal information. Employees and contractors who violate these policies may be subject to disciplinary action, termination of their employment and legal action. Our Service Providers are also required to maintain security measures similar to Kognito. However, for added protection, we ask that You keep Your login information and passwords confidential.



It is important to us that You are able to take an active role in Your experience with us. We highly recommend that You confirm and update Your profile regularly. You can update or change Your profile, which includes personal information, online at any time. You may request deletion of Your personal information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with Your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. While updating Your profile, You can select the type of messages and communications that You want to receive, which will further customize Your experience as described below.



Promotional Communications. As described above, we may periodically provide You (via email, mail, phone, or fax) marketing communications promoting the website, products and services of Kognito, our affiliates, our Partner Companies, and/or other third parties. When You receive marketing communications from us, You may indicate a preference to stop receiving further communications from us by “opting-out” (a) via the unsubscribe instructions provided in the e-mail You receive or (b) by contacting us directly (please see contact information below). Despite Your indicated e-mail preferences, we may send You notices of any updates to our Privacy Policy Statement and other service-related, non-marketing, communications.

Your Privacy Rights. As described above, we may provide Your personal information to third parties for their marketing purposes. You may indicate a preference for us to stop providing Your information to third parties for their marketing purposes by “opting-out” by contacting us directly (please see our information below). After You opt-out, we will stop disclosing Your personal information to third parties for their marketing purposes, unless You have “opted-in” by (a) contacting us directly (please see our information below) or (b) by signing up for another survey and/or program. If You wish to discontinue receipt of marketing e-mails from third parties to whom we’ve already disclosed Your personal information, please contact the third parties directly to update Your preferences.

If You have any questions or concerns about this Privacy Policy, or our software or website practices, please contact us at or write/call:

Kognito Solutions LLC
Attn: Legal Officer Holder of Records
135 W. 26th Street, 12th Floor
New York, NY 10001 USA
Phone: 212-675-9234


Children’s Information

We do not knowingly collect or maintain personal information from any person under the age of thirteen. No parts of our website, products or services are designed to attract anyone under the age of thirteen.


Users Outside Of The United States.

Your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of information may be less stringent than the laws in Your country.

You may email us at You may also send mail us at Kognito, 135 West 26 Street, 12 FL, New York, NY 10010.



Because the Internet is a dynamic and ever-changing medium, this Privacy Policy Statement is subject to occasional revision. We reserve the right to amend this Privacy Policy at any time without notice to You or other users. These changes will be effective immediately for users of our website, products or services. Please note that at all times You are responsible for updating Your personal information to provide us with Your most current e-mail address. Changes to this Privacy Policy may affect our use of personal information that You provided us prior to our notification to You of the changes. If You do not wish to permit changes in our use of Your personal information, You must notify us prior to the effective date of the changes that You wish to deactivate Your account with us. Continued use of our website, products, or services, following notice of such changes shall indicate Your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.



If Kognito is (or its assets are) sold, acquired, merged with another entity, or if Kognito becomes insolvent, and/or declares bankruptcy (each a “Company Change Event”), the website, products and services and any information obtained through them, including personal information, may be transferred or sold to another entity in connection with the Company Change Event. That entity will assume the rights and obligations regarding Your personal information as described in this Privacy Policy .

The headings of sections of this Privacy Policy are for convenience and are not to be used in interpreting this Agreement. As used in this Privacy Policy , the word “including” means “including but not limited to.”



While using the Kognito websites, You may be linked from or to third parties’ sites. Kognito is not responsible for information, content, terms of use or privacy policy at these sites. Kognito takes care in choosing its business partners and affiliates and aims to associate only with reliable partners which are committed to users’ privacy. However, when You use a link to go away from the Kognito website to another website, Kognito’s Privacy Policy is no longer in effect. By You browsing and interacting on any other website, including websites which have a link on the Kognito website, You are subject to that website’s rules and policies. Please read those rules and policies carefully before proceeding.