Dedication, experience and enthusiasm drive our client success and customer support teams.
Program Launch Support
We strive to ensure your experience is personal and productive from purchase to launch. Your Client Success Manager (CSM) will work with you to ensure a seamless launch, and a 1-hour training webinar will be scheduled to review your implementation resources, administration portal and reporting.
Client Success Management
Kognito’s Client Success Managers are strategic partners, serving as the client’s trusted advisor focused on meeting client needs and overall client satisfaction.
Each client is scheduled a quarterly one-on-one meeting with their dedicated CSM to:
- Analyze clients’ goals and objectives to ensure they are being met
- Strategize long and short term goals to continue growth
- Review past quarters user data, metrics and reporting
- Identify what is working well to ensure continued success
- Share industry best practices and current trends that may aid further client success
We provide a dedicated technical support team to ensure your audience is getting the most out of our solutions.
- Unlimited Technical Support
- Troubleshooting & FAQ Documentation for Implementers and End Users
Need extra support? Whether you need single sign-on integration, additional roll-out resources or a designated manager for strategy, nurturing, and reporting, our team can help. Contact us today and we will help you find the services that fit your needs.
Kognito offers several means of system integration.
- Web Pages
- Single sign-on (SSO)
- Learning Management Systems (LMS)
- Learning Record Store (LRS)
Strategic Implementation Services
Increase usage and reduce staff resource time by working with our dedicated team to plan and execute your roll-out strategy. Just a few options for additional support, we will work with you to scope a solution to your unique needs:
- Tiered Roll-out Plans
- User Analysis
- Advanced Reporting
- Train-the-Trainer Programs
- Community of Practice Model
- Customization of Evaluation Tools (ie custom survey and demographic information collection)