Overview
In this simulation, learners are introduced to the Calm, Assess, Facilitate de-escalation framework and motivational interviewing techniques for managing client agitation. Participants practice using the framework and techniques in a role-play conversation with a virtual client using opioids.
Learning objectives:
- Apply de-escalation steps techniques to manage a client who is becoming frustrated or confrontational
- Understand the impact of the psychosocial and pharmaceutical factors on clients struggling to manage pain using prescribed opioids
- Identify early warning signs a client may be becoming frustrated or confrontational
- Recognize when a confrontational client is ready to discuss behavior change
- Follow protocol around reporting and seeking support when working with a confrontational client
Research shows that with experiential practice, increased emotional engagement and reflective thinking leads to stronger self-efficacy and behavior change.
Users receive customized feedback based on their in-simulation choices.
The simulation is available online 24/7. Users are asked to complete pre-, post-, and 3-month follow up surveys to assess changes in skills. Attitudes, and behavior. Upon completion, users receive a certificate of completion. Clients have access to usage reports and evaluation data via the Kognito client portal.
More Resources for
De-Escalation in Care Settings

Product Sheet

Download the Healthcare Catalog
Download the catalog and learn more about how our simulations gives healthcare professionals the tools they need to improve patient outcomes.