De-Escalation in Care Settings

Learning objectives:

• Apply de-escalation steps techniques to manage a client who is becoming frustrated or confrontational
• Understand the impact of the psychosocial and pharmaceutical factors on clients struggling to manage pain using prescribed opioids
• Identify early warning signs a client may be becoming frustrated or confrontational
• Recognize when a confrontational client is ready to discuss behavior change
• Follow protocol around reporting and seeking support when working with a confrontational client

Research shows that with experiential practice, increased emotional engagement and reflective thinking leads to stronger self-efficacy and behavior change.

Users receive customized feedback based on their in-simulation choices.

The simulation is available online 24/7. Users are asked to complete pre-, post-, and 3-month follow up surveys to assess changes in skills. Attitudes, and behavior. Upon completion, users receive a certificate of completion.  Clients have access to usage reports and evaluation data via the Kognito client portal.